The Tursib card loading portal was created under the EU-funded project “Modernisation of Public Transport in Sibiu.” Available since August 2023, it allows you to:

• Purchase travel tickets on your PVC Tursib card
• View tickets currently loaded on your PVC Tursib card
• View your bank‑card payment history on contact‑less validators aboard Tursib buses
• Configure your desired route
• Obtain real-time bus arrival information at stops
• View public transport routes in Sibiu

IMPORTANT:

• To create an account, you must use the same CNP that was used for issuing your PVC Tursib card.
• If you already have an account in the SibiuBus mobile app, log in using the same email and password—no need to register again.

Order Statuses:

• Initialization – order is saved (not yet transmitted to Tursib)
• Awaiting Payment – bank‑card payment is required
• Verification – order is transmitted to Tursib for document verification
• Rejected – operator found an error (see rejection reason)
• Deleted – order deleted by user
• Completed – order fulfilled; card has been issued or reloaded

Steps to create an account and log in:

1. Access the Tursib website and click the “Load card” button on the main page;
2. Access the “Registration” menu and enter the data required to create the account;
3. After creating the account, access the “Login” menu;
4. Enter the login details and click “Login”;
5. Click “+ Add card” and enter the PVC Tursib card number (the number is printed on the Tursib card in the lower left corner);
6. Complete the user profile with the required data (click on the e-mail address in the top right corner → User profile);

Steps to issue Tursib cards:

1. Access the Tursib website and click the “Load card” button on the main page;
   Enter the login details;
2. Access the section “Issuance / reloading of free and discounted cards” and select “New order”;
3. Select the request type “Card issuance”;
4. Select the passenger type (blood donor, student, orphan student, pupil, hero, pensioner);
5. Select the unit from which you wish to collect the Tursib card;
6. Select the institution and the product;
7. Follow the steps for loading the subscription.

Please make sure that you enter the correct data when completing the form. Also, the order of the name fields must be LAST NAME FIRST NAME.

For categories of persons who benefit from free public transport, until collecting the Tursib card, the travel document based on which they may travel on Tursib buses is the confirmation e-mail received after submitting the issuance and loading request. Its validity is 15 days from the date of receipt.

Steps to load full-price titles:

1. Access the Tursib website and click the “Load card” button on the main page;
2. Enter the login details;
3. Click the green arrow on the Tursib card and select “Add title”;
4. Add the desired travel title to the cart, click checkout and enter the bank card details in order to make the payment.

*A temporary 1‑leu transaction is processed for verification and will be refunded. All payments are securely processed via euplatesc.ro.

*If you wish to download the invoice, it will be available after completing all steps under “Transaction history”, accessible via the green arrow on the Tursib card on the portal homepage → “Transactions” (top right).

Steps to load a blood‑donor subscription:

1. Access the Tursib website and click the “Load card” button on the main page;
2. Enter the login details;
3. Access the section “Issuance/reloading of free and discounted cards” and select “New order”;
4. Select the request type “Card reload”;
5. Select “Donors” in the institution section;
6. Select the product “Blood donor subscription – 30 days internal”;
7. Select the subscription start date (the date from which you want the subscription to become valid);
8. Select the axis + departure UAT and arrival UAT;
9. Select the card ID (the PVC Tursib card number printed on the card in the lower left corner);
10. Enter the donor certificate number in the “File no.” section;
11. Attach the required documents (ID card and donor certificate) – the donor certificate can be used only once;
12. Click “Save”;
13. Click “Send order for verification”.
14. Wait for the confirmation of document verification (you will receive it by e-mail and in the portal);
    After receiving the confirmation of document verification, access “Issuance – reload discounts and free cards” -> “All orders” -> the pencil icon on the right side of the last order -> Pay (at the bottom of the page);
    Enter the bank card details in order to make the payment;
    Attention! When enrolling the bank card, the payment processor will perform a verification transaction of 1 leu. The amount will later be refunded.

Steps to load a pupil subscription:

1. Access the Tursib website and click the “Load card” button on the main page;
2. Enter the login details;
3. Access the section “Issuance/reloading of free and discounted cards” and select “New order”;
4. Select the request type “Card reload”;
5. Select the institution (the school where the pupil is enrolled);
6. Select the product “Pupil subscription 30 days internal / Pupil subscription 30 days 1 transfer / Pupil subscription 30 days 2 transfers”;
7. Select the subscription start date;
8. Select the axis and departure UAT + arrival UAT;
9. Enter the class/group;
10. Select the card ID (the PVC Tursib card number printed on the card in the lower left corner);
11. Attach the required documents (ID card, birth certificate, pupil carnet);
12. Click “Save”.
13. Click “Send order for verification”.

Steps to load a student subscription:

1. Access the Tursib website and click the “Load card” button on the main page;
2. Enter the login details;
3. Access the section “Issuance/reloading of free and discounted cards” and select “New order”;
4. Select the request type “Card reload”;
5. Select the passenger type “Student”;
6. Select the institution;
7. Select the product “Student subscription 30 days internal”;
8. Select the subscription start date;
9. Select the axis and departure UAT + arrival UAT;
10. Complete the loading request;
11. Select the year of study in the “Class/group” section;
12. Select the card ID (the PVC Tursib card number printed on the card in the lower left corner);
13. Attach the required documents (ID card, certificate from the faculty / student carnet validated for the current academic year / student ID validated for the current academic year – the latter is valid for PhD students);
14. Click “Save”;
15. Click “Send order for verification”.
    Wait for the confirmation of document verification (you will receive it by e-mail and in the portal);
    After receiving the confirmation of document verification, access “Issuance – reload discounts and free cards” → “All orders” → the pencil icon on the right side of the last order → Pay (at the bottom of the page);

*Payment is made securely using the authorized payment processor euplatesc.ro.

*If you wish to download the invoice corresponding to the payment, you will find it after completing all steps in the “Transaction history” section. The “Transaction history” section is accessed by clicking the green arrow on the Tursib card on the portal’s main page -> access the “Transactions” button in the upper right corner.

Steps to follow for loading the Tursib card with a subscription for orphan students:

1. Access the Tursib website and click the “Load card” button on the main page;
2. Enter the login details;
3. Access the section “Issuance/reloading of free and discounted cards” and select “New order”;
4. Select the request type “Card reload”;
5. Select the institution;
6. Select the product “Orphan student subscription 30 days internal / Orphan student subscription 30 days 1 transfer / Orphan student subscription 30 days 2 transfers”;
7. Select the subscription start date;
8. Select the axis and departure UAT + arrival UAT;
9. Select the card ID (the PVC Tursib card number printed on the card in the lower left corner);
10. Attach the required documents (ID card, student carnet, parent’s death certificate);
11. Click “Save”;
12. Click “Send order for verification”.

Steps to follow for loading the Tursib card with a subscription for heroes:

1. Access the Tursib website and click the “Load card” button on the main page;
2. Enter the login details;
3. Access the section “Issuance/reloading of free and discounted cards” and select “New order”;
4. Select the request type “Card reload”;
5. Select the institution “Heroes”;
6. Select the product ((Hero of the 1989 Revolution subscription – descendant or companion 30 days internal / 1 transfer / 2 transfers OR Military veteran and veterans subscription 30 days internal / 1 transfer / 2 transfers OR War veterans or war widows subscription 30 days internal / 1 transfer / 2 transfers OR Politically/ethnically persecuted persons subscription 30 days internal / 1 transfer / 2 transfers), as applicable);
7. Select the subscription start date;
8. Select the axis and departure UAT + arrival UAT;
9. Select the card ID (the PVC Tursib card number printed on the card in the lower left corner);
10. Enter the hero ID number in the “File no.” section;
11. Attach the required documents (ID card and beneficiary ID of special laws);
12. Click “Save”;
13. Click “Send order for verification”.

Steps to follow for loading the Tursib card with a subscription for pensioners:

1. Access the Tursib website and click the “Load card” button on the main page;
2. Enter the login details;
3. Access the section “Issuance/reloading of free and discounted cards” and select “New order”;
4. Select the request type “Card reload”;
5. Select the passenger type “Pensioner”;
6. Select the institution (the pension house you belong to);
7. Select the product (depending on legal rights);
8. Select the subscription start date;
9. Select the axis and departure UAT + arrival UAT;
10. Select the card ID (the PVC Tursib card number printed on the card in the lower left corner);
11. Complete the pension file number in the “File no.” section, as shown on the pension slip;
12. Attach the required documents (ID card and pension slip);
13. Click “Save”;
14. Click “Send order for verification”.

Legal Entities Information (Business Users)

Companies can request issue and loading/reloading of PVC Tursib cards for their employees through the portal.

Travel titles that can be loaded on Tursib cards for your employees through the portal:

7-day subscription internal / 1 transfer / 2 transfers / integrated
15-day integrated subscription
30-day subscription internal / 1 transfer / 2 transfers / integrated / Păltiniș

Attention!

For each commune/city, a separate order will be submitted, which will include the list of persons who will benefit from the travel title.

Portal access is done by clicking the “Load card” button on the main page of the website www.tursib.ro or by clicking here.

The portal allows both the submission of requests for issuance and loading of Tursib cards as well as subsequent reload requests.

If the issuance and loading request is made through the Tursib portal, the cards can be collected from the Tursib headquarters at Munchen Street, no. 1, Sibiu.

In order to use the portal, companies must have an account created. Legal entities in our database benefited from account creation upon the launch of the portal; however, companies that do not already have an account created in the portal must submit an account creation request to the e-mail address relatiicupublicul@tursib.ro/marketing@tursib.ro. The request must contain the following information: e-mail address (to be used later for account login), RO/CUI and company address. After transmitting the data to Tursib, you will receive an e-mail when the account has been created, and you must enter the previously submitted e-mail address and set an account password by clicking the “set/reset password” button in the portal.

Employee lists will be attached in the portal in CSV format. The format will be provided by Tursib and must be completed using that template to avoid any formatting errors. Thus, there will be 2 CSV files, one used for ISSUANCE and LOADING of cards and one used for RELOADING Tursib cards.

For the issuance and loading of cards, it is also necessary to attach the “Personal data processing note” in scanned format.

The personal data processing note can be downloaded here.

Please also note that the validity of Tursib subscriptions is 7/15 or 30 calendar days. Therefore, employee lists must be uploaded and submitted before the expiration of the 7/15/30 days in order to avoid any inconvenience.

Corporate Payment Methods:

1. Companies with contract & payment terms can pay via bank transfer (OP) within agreed deadline.
2. Others pay via OP or bank card.

Ensure bank transfer includes digital/physical bank signature and upload it in portal.

Invoices are downloaded directly from portal without Tursib staff involvement.

Corporate Order Statuses:

• Initialization
• Awaiting Payment (OP upload or card payment)
• OP Verification
• Verification (paid amount validation)
• Rejected
• Deleted
• Completed (invoice issued; cards loaded)
• Payment Term (for contract companies)

With this new procedure, submission via cash‑desk is no longer available.

Subscriptions purchased via portal are available only on PVC Tursib card, not in the SibiuBus app. Employees must validate card at boarding by tapping it on yellow validators.

For questions or issues, support is available Mon–Fri, 7:00–15:00 at 0269‑426‑100 or via email: relatiicupublicul@tursib.ro.